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Cleaner guide

Jobs, checklists, messaging and payouts once you are live.

12 articles · 4 topics · page 1 of 2

Jobs & sessions

5 on this page

How do job offers and checklists work?

Respond promptly, follow the checklist, check in and out on site.

How do I accept or decline a job?

Accept only what you can deliver; decline early if you cannot.

How do check-in and check-out work?

Geofenced check-in and checklist check-out unlock payment.

How do I cancel one or more jobs?

Cancel early in-app and message the customer — late cancels hurt matching.

How do I contact my customer?

Keep customer chat on Mundoria for access and timing updates.

Revenue & payouts

2 on this page

How and when do I get paid?

Stripe Express payouts after successful check-out and capture.

How do tips work for cleaners?

In-app tips are included with your payouts where enabled.

Reputation & safety

3 on this page

How do reviews and ratings work?

Reliability and clear communication drive stronger reviews.

How do I receive more job offers?

Fresh availability, fast replies and reliability unlock more offers.

How do I report inappropriate behaviour?

Leave if unsafe, then report in-app with the job reference.

Still stuck?

Can’t find what you need?

Chat with the Mundoria team. For an active booking, use in-app messaging so we can see the full context.