How does booking with CleanScape work?
Enter your postcode in the booking flow, choose a service and cleaning standard, see your estimate, pick a time and pay securely. CleanScape then matches a suitable cleaner.
Help
Frequently asked questions
Straight answers about booking, pricing, Birmingham coverage and becoming a cleaner.
Where is CleanScape available?
CleanScape is launching with a Birmingham-first footprint, including neighbourhoods such as Edgbaston, Harborne, Moseley, Kings Heath, Selly Oak and the Jewellery Quarter. Coverage expands as cleaner supply is ready.
How is pricing calculated?
Your estimate is based on the service, cleaning standard, property size and any add-ons. You see the price before checkout — no surprise fees after you book.
When do I pay?
Payment is taken securely through Stripe. For most bookings, CleanScape authorises or collects payment through the platform — you never pay the cleaner directly.
Are cleaners vetted?
Yes. Cleaners complete onboarding, identity checks and document review before receiving jobs. Admin can verify DBS and identity documents as part of approval.
Can I cancel or reschedule?
You can manage eligible bookings in your account, including cancellation where still allowed. Any fee consequences are shown before you confirm a change.
Can I become a CleanScape cleaner?
Yes. Independent cleaners can apply, complete onboarding, set availability and working areas, then accept jobs and receive payouts through Stripe Connect.
How do I contact support?
Contact support@cleanscapeuk.com. For an active booking, use in-app messaging or your booking page so the right team can help quickly.
Still stuck? Email support or read privacy and terms.