← For customers
Booking issues
What if my cleaner is late or hasn't turned up?
Message in-app first, then contact support with your booking reference.
Running late
Message the cleaner via the booking and check live status. If they are delayed, you will usually see updates in the app.
No-show
If the start time has passed with no arrival or message:
- Message the cleaner in-app.
- Contact Mundoria support with the booking reference.
- Do not invite someone else off-platform.
We will help rebook or resolve payment according to the situation.
Didn’t find what you need?
Reach the Mundoria team in chat — we’ll point you to the right place.