For customers
For customers
Booking, payments, cancellations and getting the most from your clean.
27 articles · 4 topics · page 1 of 3
Book a clean
10 on this page
How do I book a cleaner on Mundoria?
From postcode to payment in a few guided steps.
How are Mundoria prices set up?
Estimates from service, size, duration and add-ons — shown before you pay.
Can I pay by cash or cheque?
Card only — cash and cheque are not accepted on platform bookings.
I don't want to pay in advance — what should I do?
We hold your card at booking and capture after the clean is done.
How does payment and cancellation work?
Holds at booking, capture after the clean, and when fees may apply.
My payment didn't go through — what should I do?
Retry the card authorisation, or contact support with your booking reference.
How do I use a promo code or voucher?
Add a promo or referral code at checkout before you confirm.
How do I rate my cleaner and leave a review?
Rate and review from the completed booking in your account.
How do I tip my cleaner?
Tip in the app after the clean when the option is available.
Can I get an invoice for my booking?
Download receipts from the booking after payment is captured.
Still stuck?
Can’t find what you need?
Chat with the Mundoria team. For an active booking, use in-app messaging so we can see the full context.