Book a clean

My payment didn't go through — what should I do?

Retry the card authorisation, or contact support with your booking reference.

Payment failed at checkout

Check the card details and try again on the booking payment step.
Try another card if your bank declined the authorisation.
Contact us in chat with the time you tried — include any error message shown.

After a booking already exists

If a later payment step fails (for example a recurring visit), open the booking in your account and contact support with the booking reference. Do not pay the cleaner off-platform.

Didn’t find what you need?

Reach the Mundoria team in chat — we’ll point you to the right place.