← For customers
Booking issues
How do I report a claim or breakage?
Contact support with photos and booking details as soon as you can.
Report damage or loss
- Message support from the booking as soon as you notice an issue.
- Share photos, what happened, and when you found it.
- Keep communication on Mundoria so we have a clear record.
What we need
Clear photos, a short description, and the booking time. Cover depends on the situation and our Terms — we will explain next steps once we have the details.
Didn’t find what you need?
Reach the Mundoria team in chat — we’ll point you to the right place.