← Help Centre
For customers
For customers
Booking, payments, cancellations and getting the most from your clean.
27 articles · 4 topics · page 3 of 3
Booking issues
1 on this page
Services & cleaners
6 on this page
Who are Mundoria cleaners and how are they selected?
Vetted independent cleaners matched by area, service and availability.
Can I choose my cleaner on Mundoria?
We match first bookings; rebook the same cleaner when available.
Can I book with the same cleaner as last time?
Rebook from a past visit when your cleaner is free.
How should I prepare for a cleaning session?
Access notes, pets, priorities and surfaces — small prep helps a lot.
How do recurring cleans work?
Set a regular rhythm and manage skips or pauses from the booking.
What is a Recovery clean?
Gentler pacing and preference notes for when you need extra care.
Still stuck?
Can’t find what you need?
Chat with the Mundoria team. For an active booking, use in-app messaging so we can see the full context.