MundoriaHelp Centre
← Help Centre

For customers

For customers

Booking, payments, cancellations and getting the most from your clean.

27 articles · 4 topics · page 2 of 3

Book a clean

2 on this page

I have pets — how do I indicate this when booking?

Tell us about pets in Preferences so your cleaner can plan.

My address is not recognised — what can I do?

We start in Birmingham — check coverage or contact us if stuck.

Manage my account

3 on this page

How do I modify my profile information?

Update contact details and addresses from your account settings.

How do I reset my password?

Use Forgot password on the sign-in screen — the link expires.

How do I delete my Mundoria account?

Cancel bookings first, then ask support to close your account.

Booking issues

5 on this page

How do I cancel my booking?

Cancel from the booking screen — fees depend on how close you are.

How do I modify my booking?

Edit early, or request a change once a cleaner is assigned.

How do I message my cleaner?

In-app messaging after a cleaner is matched.

What if my cleaner is late or hasn't turned up?

Message in-app first, then contact support with your booking reference.

What do I do if I'm not satisfied with my clean?

Feedback + support chat — we review and help put it right.

Still stuck?

Can’t find what you need?

Chat with the Mundoria team. For an active booking, use in-app messaging so we can see the full context.